Monday, January 12, 2009

Back up your stuff or this could be you!

Mr. norm cowie has entered room.



Anu has entered room.


Anu(Thu Jan 08 2009 18:30:29 GMT-0600 (Central Standard Time))>

You are being transferred to Anu.


Anu(Thu Jan 08 2009 18:30:33 GMT-0600 (Central Standard Time))>

Welcome to Norton Spyware & Virus Removal Service.

Is this the first time you are contacting us or do you have a Priority ID?


Mr. norm cowie(Thu Jan 08 2009 20:30:44 GMT-0600 (Central Standard Time))>

first time


Anu(Thu Jan 08 2009 18:32:06 GMT-0600 (Central Standard Time))>

May I confirm your email address as n.cowie@comcast.net


Anu(Thu Jan 08 2009 18:32:50 GMT-0600 (Central Standard Time))>

May I know which country you are connected from?


Mr. norm cowie(Thu Jan 08 2009 20:32:59 GMT-0600 (Central Standard Time))>

us


Anu(Thu Jan 08 2009 18:33:55 GMT-0600 (Central Standard Time))>

Please let me know which Symantec product you are using and its version/year.


Mr. norm cowie(Thu Jan 08 2009 20:34:39 GMT-0600 (Central Standard Time))>

internet security 2009


Anu(Thu Jan 08 2009 18:34:58 GMT-0600 (Central Standard Time))>

May I know which Operating System do you have on the computer? (Operating System would mean Windows Vista, Windows XP, Mac OS, etc.)


Mr. norm cowie(Thu Jan 08 2009 20:35:17 GMT-0600 (Central Standard Time))>

xp


Anu(Thu Jan 08 2009 18:35:37 GMT-0600 (Central Standard Time))>

May I know if your computer is on network or it is a stand alone PC?


Mr. norm cowie(Thu Jan 08 2009 20:36:47 GMT-0600 (Central Standard Time))>

it's stand alone. it was on a wireless network, but now it's just hardwired to the router


Anu(Thu Jan 08 2009 18:37:41 GMT-0600 (Central Standard Time))>

How many computers are there in the network ?


Mr. norm cowie(Thu Jan 08 2009 20:38:57 GMT-0600 (Central Standard Time))>

two hardwired to the router and two wireless laptops. we don't exactly have a 'network' where the computers share data, just for internet access


Anu(Thu Jan 08 2009 18:39:21 GMT-0600 (Central Standard Time))>

Alright .


Mr. norm cowie(Thu Jan 08 2009 20:41:45 GMT-0600 (Central Standard Time))>

hello?


Anu(Thu Jan 08 2009 18:42:15 GMT-0600 (Central Standard Time))>

Are you connected from the computer, which is facing this particular issue?


Mr. norm cowie(Thu Jan 08 2009 20:43:40 GMT-0600 (Central Standard Time))>

no. I can't access the internet from that computer. we can't get past the windows login, even in 'safe' mode. as soon as you try and log in, it flashes the desktop for a split second and then logs off.


Anu(Thu Jan 08 2009 18:44:38 GMT-0600 (Central Standard Time))>

We really sorry for the inconvenience caused to you .


Mr. norm cowie(Thu Jan 08 2009 20:44:48 GMT-0600 (Central Standard Time))>

ok


Anu(Thu Jan 08 2009 18:47:32 GMT-0600 (Central Standard Time))>

May I place you on hold for 2 minutes while I research on this issue?


Mr. norm cowie(Thu Jan 08 2009 20:48:47 GMT-0600 (Central Standard Time))>

ok. researching this, i think it's the malware that tries to trick the person into buying a scam antivirus program.


Mr. norm cowie(Thu Jan 08 2009 20:51:19 GMT-0600 (Central Standard Time))>

virusremover 2008 I think is its name


Anu(Thu Jan 08 2009 18:54:29 GMT-0600 (Central Standard Time))>

norm , we are really sorry our technicians are removing the virus by connecting to your computer remotely .


Mr. norm cowie(Thu Jan 08 2009 20:55:43 GMT-0600 (Central Standard Time))>

hang on, i had it disconnected from the internet while we were trying safe mode


Anu(Thu Jan 08 2009 18:55:59 GMT-0600 (Central Standard Time))>

As you are not able to log on to your computer our technicians can not work on it .


Mr. norm cowie(Thu Jan 08 2009 20:56:53 GMT-0600 (Central Standard Time))>

i turned everything on and hooked it up again


Anu(Thu Jan 08 2009 19:02:47 GMT-0600 (Central Standard Time))>

Please try to log on Safe mode with networking .


Mr. norm cowie(Thu Jan 08 2009 21:03:18 GMT-0600 (Central Standard Time))>

ok, just a minute


Anu(Thu Jan 08 2009 19:04:16 GMT-0600 (Central Standard Time))>

Thank you .


Mr. norm cowie(Thu Jan 08 2009 21:06:37 GMT-0600 (Central Standard Time))>

okay, i did it. I did it before I contacted you, too, and here's what happened before and what's happening now: it let's me go in safe, and lets me choose network, and then I'm back at the log-in page. there are two options, administrator and lauren (my daughter). but it asks for a password and everything we try doesn't work. we never had a password on this computer. i tried 'admin' 123456, and all of those, plus any others i could think of.


Anu(Thu Jan 08 2009 19:08:09 GMT-0600 (Central Standard Time))>

Alright Norm .


Anu(Thu Jan 08 2009 19:10:44 GMT-0600 (Central Standard Time))>

Norm somebody may have set a password for it , as you are not able to log onto the computer we are helpless please contact your system vendor or Microsoft for this issue .


Mr. norm cowie(Thu Jan 08 2009 21:12:14 GMT-0600 (Central Standard Time))>

did you read what i just said? we never had a password. i believe that the virus is doing this. when i was researching this, other people had the exact same thing happen. repeat, we never had a password!


Anu(Thu Jan 08 2009 19:13:16 GMT-0600 (Central Standard Time))>

Okay , please contact a local technician for more details .


Mr. norm cowie(Thu Jan 08 2009 21:13:48 GMT-0600 (Central Standard Time))>

this virus somehow got by norton ... is norton a waste of money?


Mr. norm cowie(Thu Jan 08 2009 21:14:55 GMT-0600 (Central Standard Time))>

you are just dumping the problem. i bought norton to keep this kind of stuff out of my computer. i buy 4 nortons a year and have been for prob ten years. have i been wasting my time and money since you won't protect my system or protect it after?


Mr. norm cowie(Thu Jan 08 2009 21:15:36 GMT-0600 (Central Standard Time))>

i have two computers that my subscription ends later this month. maybe i need to find a better antivirus


Anu(Thu Jan 08 2009 19:16:19 GMT-0600 (Central Standard Time))>

Alright .


Mr. norm cowie(Thu Jan 08 2009 21:16:34 GMT-0600 (Central Standard Time))>

that's it?


Anu(Thu Jan 08 2009 19:17:25 GMT-0600 (Central Standard Time))>

Yes , thank you .


Mr. norm cowie(Thu Jan 08 2009 21:17:34 GMT-0600 (Central Standard Time))>

how do i get my money back?


Anu(Thu Jan 08 2009 19:18:03 GMT-0600 (Central Standard Time))>

Please specify .


Mr. norm cowie(Thu Jan 08 2009 21:18:51 GMT-0600 (Central Standard Time))>

i just purchased this antivirus program in nov, it didn't protect my computer, you're no help. so i want my money back since i have to go pay someone else to take out what norton didn't prevent


Anu(Thu Jan 08 2009 19:20:39 GMT-0600 (Central Standard Time))>

As you want a refund the product I can transfer you to the refund department .


Mr. norm cowie(Thu Jan 08 2009 21:22:05 GMT-0600 (Central Standard Time))>

okay, please do that. and here's something else for you. i'm a published author and i am going to take this entire log and post it for my readers to see.


Anu(Thu Jan 08 2009 19:23:46 GMT-0600 (Central Standard Time))>

Okay .


Anu(Thu Jan 08 2009 19:23:56 GMT-0600 (Central Standard Time))>

You are currently experiencing a technical product related issue which is supported by the Technical Support Team.

You can connect to them by visiting http://www.symantec.com/supportoptions

However I can also connect this chat session to the Technical Support Team directly. Shall I proceed to do so?


Mr. norm cowie(Thu Jan 08 2009 21:26:44 GMT-0600 (Central Standard Time))>

you are now telling me something different. you just told me to go see a specialist, and now you are referring me to someone else with norton? I don't get what's happening here. I thought you were technical support


Anu(Thu Jan 08 2009 19:29:01 GMT-0600 (Central Standard Time))>

Please let me explain .


Mr. norm cowie(Thu Jan 08 2009 21:29:15 GMT-0600 (Central Standard Time))>

ok


Mr. norm cowie(Thu Jan 08 2009 21:30:17 GMT-0600 (Central Standard Time))>

oh, and if you google this you'll see other people with this problem, (example: http://answers.yahoo.com/question/index?qid=20090104115300AA623w8


Anu(Thu Jan 08 2009 19:30:43 GMT-0600 (Central Standard Time))>

To troubleshoot your PC please contact a local technician or Microsoft , to provide the refund I can transfer you to the refund department .


Mr. norm cowie(Thu Jan 08 2009 21:31:53 GMT-0600 (Central Standard Time))>

you just changed direction on me again - a moment ago you were asking if i should talk with someone at technical support. i asked if you were tech support and now you're back to telling me to go to microsoft.


Mr. norm cowie(Thu Jan 08 2009 21:32:00 GMT-0600 (Central Standard Time))>

so make up your mind


Mr. norm cowie(Thu Jan 08 2009 21:32:50 GMT-0600 (Central Standard Time))>

are you a trainee?


Anu(Thu Jan 08 2009 19:35:47 GMT-0600 (Central Standard Time))>

I am technician form Virus removal Department .


Mr. norm cowie(Thu Jan 08 2009 21:35:59 GMT-0600 (Central Standard Time))>

i think there is a malicious malware out there that is kicking norton's butt. you guys don't seem to be willing to admit it.


Anu(Thu Jan 08 2009 19:36:45 GMT-0600 (Central Standard Time))>

We have to check it for providing further details .


Mr. norm cowie(Thu Jan 08 2009 21:37:08 GMT-0600 (Central Standard Time))>

i spent two hours googling it and found all kinds of people talking about it. you guys should be all over it.


Mr. norm cowie(Thu Jan 08 2009 21:38:34 GMT-0600 (Central Standard Time))>

if i take it to a computer tech and he determines that it was a malicious malware that norton should have prevented, will norton pay for the cost of the tech? You really should, if you really support your product.


Anu(Thu Jan 08 2009 19:40:01 GMT-0600 (Central Standard Time))>

Without getting a remote access we are helpless to remove the infections in your computer , if it is there .


Mr. norm cowie(Thu Jan 08 2009 21:40:46 GMT-0600 (Central Standard Time))>

you can't get remote access because the virus got in and took away our ability to log on. (repeating myself here)


Mr. norm cowie(Thu Jan 08 2009 21:41:31 GMT-0600 (Central Standard Time))>

again, if i can get proof that there is a virus, will norton reiumburse me for their failure to protect my computer?


Mr. norm cowie(Thu Jan 08 2009 21:44:47 GMT-0600 (Central Standard Time))>

are you there, anu?


Anu(Thu Jan 08 2009 19:45:06 GMT-0600 (Central Standard Time))>

Norm , what you want to do from my side ?


Mr. norm cowie(Thu Jan 08 2009 21:47:07 GMT-0600 (Central Standard Time))>

either a) agree to reimburse me for tech if they determine that a virus slipped by your system, b) refer me to a tech near my house where i pay if it wasn't a virus or you pay if it was, or c) I don't know... you're supposed to be the expert.


Mr. norm cowie(Thu Jan 08 2009 21:48:58 GMT-0600 (Central Standard Time))>

okay, i think we're done here. obviously you need more training. i'll copy and paste our little conversation and let my readers decide if i was unreasonable or if you were unreasonable. you might lose some business or maybe people won't buy my books (shrug)


Anu(Thu Jan 08 2009 19:49:27 GMT-0600 (Central Standard Time))>

As you wish .


Mr. norm cowie(Thu Jan 08 2009 21:50:48 GMT-0600 (Central Standard Time))>

oh, may i have your full name for the letter i'll be sending to your headquarters, or are you the only anu there?


Anu(Thu Jan 08 2009 19:51:20 GMT-0600 (Central Standard Time))>

My name is Anu Paul .


Mr. norm cowie(Thu Jan 08 2009 21:51:35 GMT-0600 (Central Standard Time))>

thank you



Norm

www.normcowie.com

3 comments:

Nocturnal Intellect said...

I hate Norton. I think it's not only a waste of money but it also takes up a lot of space on the dick an slows down the system. The only one I haven't had any issues with is the corporate edition , but for my lap top Im using Kaspersky.

http://nocturnal-intellect.blogspot.com/

Jonathan E. Quist said...

Norm, I have a feeling you're holding out on us.

Where's the part where Anu says, "I'm afraid I can't do that, Norm," and then starts to sing "Daisy"?

Hagelrat said...

It's squirrels, they are stealing bits of your computer in the night.